Refund Policy

At ViveScript Solutions LLC, we value our customers and strive to ensure that all clients are satisfied with our digital products and services. Our refund policy reflects our commitment to resolving issues fairly and transparently, while recognizing the nature of the services we offer.

1. Digital Products and Services

As we specialize in delivering digital products such as software, websites, web services, and other technical solutions, refunds may be limited in scope. Due to the nature of digital products, all sales are considered final once the service has been initiated or delivered. However, we understand that customer satisfaction is paramount.

2. Refund Eligibility

We will provide refunds in cases where we fail to meet the agreed-upon service requirements or when our product or service does not meet your satisfaction, provided that:

• The project was completed as per the agreed terms but failed to deliver the expected result.
• The service did not match the scope of work outlined in the original agreement.
• Reasonable attempts to resolve the issue have been made but were unsuccessful.

3. Extended Service Options

In some cases where the initial project did not meet your requirements, we may offer additional services or extensive modifications to resolve the issue before offering a refund. This includes situations where:

• Minor adjustments are required to meet your expectations.
• Additional work is necessary to fulfill requirements that were not initially clear.

We aim to resolve the issue in a way that ensures customer satisfaction without requiring a refund if possible. If the situation cannot be rectified through these measures, a refund will be issued based on our review of the case.

4. Refund Process

Refund requests must be submitted within 30 days of the service delivery. Once a refund request is received, we may take up to 10 business days to investigate and resolve the issue. This time frame allows us to thoroughly review the project, identify any discrepancies, and determine whether a refund is warranted.

5. Stripe Payments and Refunds

We process all payments securely through Stripe. Refunds will be issued via Stripe and will adhere to Stripe’s refund policies. Depending on Stripe’s processes, refunds may take several business days to be credited to your original payment method.

Please note that the time frame for the refund may be affected by your bank or payment provider, and we are not responsible for any additional delays caused by third parties.

6. Exceptions to Refunds

Refunds will not be issued in the following cases:

• Services were rendered as described and fulfilled to the agreed specifications.
• Delays or issues caused by external factors beyond our control, including third-party tools or integrations.
• The request for a refund is made beyond 30 days from the service delivery date.

7. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at: